Terms & Conditions
Last Updated: July 13, 2026
Welcome to The Dock Experts. These Terms & Conditions (“Terms”) govern your access to and use of the websites operated by The Dock Experts, LLC (“The Dock Experts,” “we,” “us,” or “our”), including dockexperts.com and any related websites, pages, forms, portals, content, or online services that link to these Terms.
By accessing or using our website, submitting a form, requesting an inspection, communicating with us, or using any online service offered by The Dock Experts, you agree to these Terms. If you do not agree, please do not use the website.
1. About The Dock Experts
The Dock Experts provides marine construction, dock, seawall, boat lift, piling, retaining wall, concrete repair, maintenance, inspection, and related waterfront property services in Florida. Information on the website is provided for general informational, scheduling, customer service, and business purposes.
The website may refer to inspections, estimates, consultations, maintenance plans, repair services, construction services, permitting assistance, client portals, third-party links, forms, and other offerings. Specific services, pricing, project scope, warranties, payment obligations, schedules, exclusions, and deliverables are governed by the applicable written proposal, estimate, service agreement, maintenance plan agreement, invoice, work order, or contract between you and The Dock Experts.
2. Website Use
You may use the website only for lawful purposes and in accordance with these Terms. You agree not to:
– Use the website in any way that violates applicable law or regulation;
– Interfere with, damage, disrupt, or attempt to gain unauthorized access to the website, servers, systems, accounts, or data;
– Submit false, misleading, incomplete, or inaccurate information;
– Use the website to transmit spam, malware, malicious code, or other harmful materials;
– Scrape, copy, harvest, or misuse website content or data without our written permission;
– Impersonate any person or entity or misrepresent your relationship with any person or entity.
We may restrict, suspend, or terminate access to the website or online services if we believe a user has violated these Terms or applicable law.
3. Website Content Is Not Professional Engineering, Legal, or Permitting Advice
The content on our website is provided for general informational purposes only. Although we strive to provide accurate and helpful information, website content should not be treated as engineering advice, legal advice, permitting advice, a code-compliance determination, a structural certification, or a substitute for a written evaluation by qualified professionals.
Waterfront properties, docks, seawalls, boat lifts, pilings, retaining walls, and marine structures may be affected by property-specific conditions, including tides, soil movement, erosion, storm activity, saltwater exposure, permitting requirements, local ordinances, structural conditions, utility locations, access limitations, and other factors. Any recommendations, estimates, or opinions are subject to site conditions, further inspection, permitting requirements, engineering review when applicable, and a written agreement.
4. Free Inspections, Estimates, and Requests for Service
You may request a free inspection, consultation, estimate, appointment, or other service through the website, by phone, by email, through a client portal, or by other approved communication methods.
Submitting a request does not create a binding contract, guarantee service availability, reserve a specific appointment time, or obligate The Dock Experts to perform work. We may accept, decline, reschedule, or request additional information regarding any request.
Any estimate, quote, proposal, or recommendation is subject to revision based on site conditions, materials, labor availability, access, permitting, engineering requirements, government approvals, hidden conditions, customer changes, weather, supplier pricing, or other factors. A project or service engagement becomes binding only when the applicable written agreement, proposal, estimate, invoice, work order, or contract is approved in accordance with our procedures.
5. Separate Service Agreements Control
These Terms apply to use of the website and general online interactions with The Dock Experts. They do not replace, modify, or supersede any signed written agreement, maintenance plan agreement, repair contract, construction contract, proposal, invoice, work authorization, or other written agreement between you and The Dock Experts.
If there is a conflict between these Terms and a written agreement signed or accepted by both parties for a specific project or service, the project-specific written agreement will control for that project or service.
6. Customer Responsibilities
When requesting inspections, estimates, or services, you agree to provide accurate and complete information, including your name, contact information, property address, project details, access instructions, and any known conditions that may affect the work.
You are responsible for:
– Confirming that you have the authority to request services at the property;
– Providing safe and reasonable access to the property, dock, seawall, boat lift, shoreline, utilities, and work areas;
– Disclosing known hazards, defects, prior damage, structural concerns, access restrictions, property disputes, HOA or association requirements, permitting issues, utility locations, environmental concerns, or other relevant conditions;
– Securing pets, vessels, personal property, gates, access points, and areas that may interfere with inspection or work;
– Obtaining approvals, signatures, or permissions from owners, associations, tenants, neighbors, government authorities, or other parties when required, unless a written agreement expressly states otherwise.
The Dock Experts is not responsible for delays, additional costs, denied access, inaccurate information, undisclosed conditions, or inability to perform work caused by your failure to satisfy these responsibilities.
7. Permits, Ordinances, and Government Approvals
Marine construction and waterfront work may require permits, inspections, engineering, association approvals, environmental approvals, municipal approvals, county approvals, state approvals, federal approvals, or compliance with local ordinances and regulations.
When agreed in writing, The Dock Experts may assist with permitting, paperwork, and compliance coordination. However, unless expressly stated in a written agreement, we do not guarantee that any permit, approval, variance, inspection approval, or governmental authorization will be granted, or that it will be granted within a specific timeframe.
Governmental or third-party review timelines, agency decisions, permitting requirements, plan revisions, engineering requirements, environmental conditions, and code interpretations are outside our sole control.
8. Scheduling, Weather, Site Conditions, and Delays
Scheduled appointments and project timelines are estimates and may change due to weather, tides, storms, site access, permitting, inspections, labor availability, material availability, customer delays, unsafe conditions, emergencies, supplier issues, governmental delays, force majeure events, or other circumstances beyond our reasonable control.
The Dock Experts may reschedule inspections, appointments, deliveries, or work when conditions are unsafe, access is unavailable, required approvals are missing, payment obligations have not been satisfied, materials are delayed, or other reasonable circumstances require rescheduling.
9. Payments, Deposits, Invoices, and Collections
Fees, deposits, payment schedules, progress payments, final payments, financing terms, change orders, and other payment obligations will be stated in the applicable estimate, proposal, invoice, service agreement, maintenance plan agreement, work order, or contract.
You agree to pay all amounts owed in accordance with the applicable written agreement or invoice. Unless otherwise stated in writing, amounts due must be paid when due and are not contingent upon financing, insurance reimbursement, sale of property, third-party reimbursement, or other external events.
If payment is not made when due, The Dock Experts may suspend services, delay scheduling, withhold deliverables, decline additional work, pursue collection, recover costs of collection, and exercise any rights available under the applicable agreement or law.
10. Change Orders and Additional Work
Any work outside the agreed scope may require a separate written agreement, revised estimate, change order, invoice, or written approval. Additional work may include, without limitation, repairs discovered during inspection or construction, hidden damage, structural deficiencies, changed site conditions, code or permit requirements, customer-requested changes, material upgrades, access improvements, emergency stabilization, or work recommended in an inspection report.
The Dock Experts is not obligated to perform additional work unless it is approved in writing and payment terms are agreed upon.
11. Maintenance Plans
Maintenance plans, annual service plans, seawall maintenance agreements, dock maintenance agreements, boat lift maintenance agreements, and related recurring services are subject to their applicable plan documents and written terms.
Unless otherwise stated in a specific maintenance plan agreement, maintenance services are limited to the services expressly included in the plan. Repairs, replacement parts, structural work, upgrades, emergency service, code compliance work, and additional labor are not included unless expressly stated in writing.
12. Inspection Reports and Recommendations
Inspection reports, photographs, videos, comments, and recommendations are based on visible and reasonably accessible conditions at the time of inspection, unless otherwise stated in writing. They are not guarantees of current or future performance, structural adequacy, code compliance, life expectancy, or fitness for a particular purpose.
Conditions may change after an inspection due to weather, tides, storms, vessel impact, use, age, corrosion, erosion, soil movement, hidden defects, or other factors. Recommendations are general in nature unless a signed engineering report or specific written professional evaluation states otherwise.
13. Online Store, Client Portal, and Third-Party Services
The website may include links to or references to a client portal, online store, payment processor, financing provider, career site, social media platform, review site, map provider, scheduling tool, or other third-party service.
Third-party services are operated by independent providers and may be subject to their own terms, privacy policies, fees, and practices. The Dock Experts is not responsible for third-party websites, services, content, payment processing platforms, availability, security, or policies.
If an online store is available, product availability, pricing, taxes, shipping, pickup, delivery, returns, warranties, and other product-specific terms may be stated at checkout or in separate purchase terms.
14. Intellectual Property
The website, including text, images, photographs, videos, logos, graphics, designs, page layouts, service descriptions, articles, and other content, is owned by or licensed to The Dock Experts and is protected by intellectual property laws.
You may view and use website content for personal, non-commercial purposes related to learning about or requesting our services. You may not copy, reproduce, modify, distribute, display, publish, sell, scrape, or exploit website content without our prior written permission.
15. User Submissions, Reviews, Photos, and Communications
If you submit information, messages, reviews, testimonials, photos, videos, comments, feedback, or other materials to The Dock Experts, you represent that you have the right to provide those materials and that they are accurate to the best of your knowledge.
You agree not to submit content that is false, defamatory, unlawful, infringing, abusive, harassing, obscene, misleading, or otherwise inappropriate.
Unless otherwise agreed in writing, you grant The Dock Experts a non-exclusive right to use, reproduce, display, and retain communications and submitted materials for business purposes, including responding to requests, providing services, maintaining records, improving services, and documenting work. Public use of customer testimonials, project photos, or identifying customer information will be handled in accordance with applicable law and our Privacy Policy.
16. Privacy
Your use of the website is also governed by our Privacy Policy. Please review the Privacy Policy to understand how we collect, use, protect, and disclose information.
By using the website or submitting information to us, you acknowledge that you have reviewed our Privacy Policy.
17. SMS/Text Message Terms
Program Description
By opting in to receive SMS/text messages from The Dock Experts, you agree to receive text messages from The Dock Experts related to appointment scheduling, inspection confirmations, appointment reminders, technician arrival updates, service updates, project updates, repair updates, estimate follow-up, account or billing follow-up, maintenance reminders, customer service communications, and related service communications.
We will not send marketing or promotional text messages unless you have separately consented to receive them.
How You Opt In
You may opt in to receive text messages from The Dock Experts by checking an SMS consent checkbox on our website forms, submitting a form that includes SMS consent language, providing consent during scheduling or customer service communications, signing a written or electronic consent form, or otherwise providing your express consent to receive text messages from The Dock Experts.
By opting in, you represent that you are the account holder or customary user of the mobile telephone number provided and that you are authorized to consent to receive text messages at that number.
Message Frequency
Message frequency varies depending on your interaction with The Dock Experts, your appointment schedule, requested services, active projects, maintenance plan, or customer service needs.
Message and Data Rates
Message and data rates may apply. Your mobile carrier’s rates and fees may apply to SMS and MMS messages sent or received in connection with The Dock Experts text messaging program.
Opt-Out Instructions
You may opt out of receiving text messages from The Dock Experts at any time by replying STOP to any text message from us. After you reply STOP, we may send one final confirmation message to confirm that your opt-out request has been processed.
After you opt out, you may no longer receive text messages from us unless you opt in again.
Help Instructions
For help, reply HELP to any text message from us or contact The Dock Experts at:
Email: info@dockexperts.com
Phone: 1-877-DOCKEXP / 1-877-362-5397
Consent Is Not a Condition of Purchase
Your consent to receive text messages is not a condition of purchasing any goods or services from The Dock Experts.
Delivery Not Guaranteed
Wireless carriers and service providers are not liable for delayed or undelivered messages. Message delivery may be affected by your carrier, device, network coverage, or other factors outside our control.
Changes to Messaging Program
We may modify, suspend, or discontinue our text messaging program at any time. We may also change the phone number or short code from which messages are sent.
SMS Privacy
We respect your privacy. Information collected through our SMS/text messaging program is handled in accordance with our Privacy Policy. SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
18. Telephone, Email, and Other Communications
By providing your contact information, you agree that The Dock Experts may contact you regarding your inquiries, appointments, inspections, estimates, projects, invoices, maintenance plans, customer service matters, and related business purposes.
You represent that any contact information you provide is accurate and that you are authorized to use it. You agree to notify us if your contact information changes.
19. No Website Warranty
The website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, The Dock Experts disclaims all warranties related to the website, including warranties of accuracy, completeness, availability, merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
We do not guarantee that the website will be secure, available, current, error-free, or free of viruses or harmful components.
This section applies to website use and does not limit any written warranty expressly provided in a signed agreement for a specific project or service.
20. Limitation of Liability
To the fullest extent permitted by law, The Dock Experts, its owners, officers, employees, contractors, affiliates, vendors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website, inability to use the website, reliance on website content, third-party links, online forms, scheduling tools, or electronic communications.
To the fullest extent permitted by law, The Dock Experts’ total liability arising from or related to website use will not exceed one hundred dollars ($100) or the amount you paid directly to The Dock Experts for the specific online service giving rise to the claim, whichever is greater.
This limitation does not limit liability that cannot be limited under applicable law and does not replace any liability terms in a signed written agreement for a specific project or service.
21. Indemnification
You agree to defend, indemnify, and hold harmless The Dock Experts, its owners, officers, employees, contractors, affiliates, vendors, and agents from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:
– Your misuse of the website;
– Your violation of these Terms;
– Information or materials you submit to us;
– Your violation of another person’s rights;
– Your violation of applicable law;
– Your failure to provide accurate information, safe access, required approvals, or authority to request services.
22. Third-Party Links
The website may contain links to third-party websites, social media pages, review platforms, payment portals, financing providers, career sites, mapping tools, or other external resources. These links are provided for convenience only.
The Dock Experts does not control and is not responsible for third-party websites, content, products, services, policies, security, availability, or practices. Accessing third-party websites is at your own risk.
23. Changes to the Website and These Terms
We may update, modify, suspend, or discontinue all or part of the website at any time without notice.
We may also update these Terms from time to time. The “Last Updated” date above reflects the most recent version. Your continued use of the website after updated Terms are posted means you accept the updated Terms.
24. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute arising from or related to website use, these Terms, or online communications with The Dock Experts will be handled in the state or federal courts located in Florida, unless a specific written agreement between you and The Dock Experts provides otherwise.
25. Class Action Waiver
To the fullest extent permitted by law, any claim, dispute, or controversy arising from or related to these Terms, the website, or your use of the website must be brought only in your individual capacity and not as a plaintiff, class member, or representative in any class action, collective action, representative action, consolidated action, private attorney general action, or similar proceeding.
26. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
## 27. Contact Information
If you have questions about these Terms, please contact The Dock Experts:
The Dock Experts, LLC
2670 N Federal Hwy
Lighthouse Point, FL 33064
Phone: 754-200-4852
Toll-Free: 1-877-DOCKEXP / 1-877-362-5397
Email: info@dockexperts.com
Additional locations:
2137 US Highway 1, Suite 102
Rockledge, FL 32955
Phone: 321-335-0550
417 Stowe Avenue
Orange Park, FL 32073
Phone: 904-264-7500